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We utilize a tool called BeyondTrust (recently renamed, used to be Bomgar) for remote control support in our environment. There is a console and also an agent. I believe that it may require credentials to download updates, but it would still be ve...
As with other Dell products, it would be immensely helpful to have this program patched/packaged with PMPC. I just ran into an issue the other day, with a new laptop, because I had an older version.