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Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...
Software Center - Privacy URL and User Documentation
Seems we are able to edit things like Title, Icon, and Description. Can we also add the ability to edit the Privacy URL and User Documentation. This way we are able to add our own custom hyperlinks to these sections. Could use it to easily point u...