Include the customer message of the issue when cases are opened in the initial auto response

This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after opening a case does not include the actual text of what was submitted like it used to before the current case management system was implemented. I had to go from memory and paraphrase what I thought had been reported based on the conversation with that case number. Luckily I'm the only one that's been opening cases and have the history with the product to do that for this environment. I have emails from early 2024 that do include the customer message in the 1st reply from support but none after Sept 2024. The 1st case opened after that in Dec 2024, the email reply was in a different format and didn't include that, I'm assuming PMPC implemented a new case management system between SEP and DEC 2024.