Patch My PC Ideas & Feedback
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize requests, please see:
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize requests, please see:
When we open a support ticket from the web, we do not always remember what each one is for if it has been open a while. The automated email only includes part of the description, and only in the initial response. This is more annoying when multiple tickets are open at once. It would be better to either A) include part of the description in the email subject or B) create a support portal where we can see everything and don't have to search through emails.
A support portal would also be helpful so we can upload files larger than 20 MB with the initial ticket without requesting a Sharepoint link each time. It could also let us see and download what we've previously sent, in case we need to refer back to them and do not have them saved ourselves.