Support tickets - Add description to email subject or create a portal

When we open a support ticket from the web, we do not always remember what each one is for if it has been open a while. The automated email only includes part of the description, and only in the initial response. This is more annoying when multiple tickets are open at once. It would be better to either A) include part of the description in the email subject or B) create a support portal where we can see everything and don't have to search through emails.