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17 VOTE
Status SUBMITTED
Categories Patch My PC Cloud
Created by Dean Tammam
Created on Dec 9, 2025

Supporting Non-ASCII Characters for Apps & Features Name

Hello team,


We use PatchMyPC Cloud with custom apps.

Some of the apps we package and deploy have DisplayNames with non-ASCII characters (for example, `Office Companion for Passport®`. We do not have the ability to control this name, and it is what is written to the ArpKey when the .msi successfully installs the app.


Unfortunately, we are unable to use these packages with PMPC cloud as the Apps & Features Name is considered invalid, with a message that says "Please limit your input to use only ASCII characters." Is there any way this could be implemented to support apps that happen to use non-ASCII characters wtihin their DisplayNames?

  • ADMIN RESPONSE
    Apr 29, 2026

    Currently, the Installed Apps Name field only supports ASCII characters. As a workaround, you can use the % wildcard, which matches any sequence of characters.

    If the installed app name contains non-ASCII characters or version numbers, replace those parts with %. For example:

    Office Companion%for Passport

    This allows the detection rules to correctly detect the app

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  • Admin
    Liviu Barbat
    Apr 30, 2026

    Currently, the Installed Apps Name field only supports ASCII characters. As a workaround, you can use the % wildcard, which matches any sequence of characters.

    If the installed app name contains non-ASCII characters or version numbers, replace those parts with %. For example:

    Office Companion%for Passport

    This allows the detection rules to correctly detect the app

  • +9