PSA Integration (ConnectWise Manage)

As an MSP, our PSA, ConnectWise Manage, is our primary system for client service records, ticket management, and reporting.

Patch My PC currently sends update report emails into our PSA, but these tickets are not always classified correctly. They often arrive under a generic catchall company, which means we still need to manually review the subject/body, identify the correct client, determine whether the updates succeeded or failed, and then update or close the ticket.

A proper PSA integration would be extremely valuable. Ideally, Patch My PC could create or update ConnectWise Manage tickets using structured fields such as:

• Company / client name

• Application name

• Version updated

• Update result, such as success, failed, or partially successful

• Failure reason or error details, where applicable

This would allow MSPs to automate ticket assignment, reporting, escalation, and closure, while keeping a clean audit trail inside the PSA.

Thank you.