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Sublime Text 3 was recently removed from the PatchMyPC catalogue due to not having registry keys or file version info that could be used for detection. According to https://github.com/sublimehq/sublime_text/issues/2911 this has now been resolved i...
Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...