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allow for the ability to set large application updates (like Citrix Workspace) to be cached to the endpoint before running to minimise wait times when on slower networks
Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...