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In the former PMPC - it was possible to only download the apps -- that help a lot for troubleshooting between some apps - please implement - in the moment i need to install all needed apps at a host -- lot of time with administartion
Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...