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Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...
Add logic to only delete desktop icon if there is not a icon already there.
I originally was using the feature to delete desktop icons after updating apps with Intune. The problem this caused was that there were several people who already had icons on their desktop and liked them there that had their icons deleted. So I t...
Audiate lets you record or import narration, quickly remove mistakes, and edit faster than ever before. It will allow us to create tidy training video snips.
MSP Limited Admin Accounts (for Customer IT staff)
It would be great to provide MSP customers that have an internal IT team with limited admin accounts that allow them to see their apps and configs in Patch My PC Cloud. Also it would make sense to have the ability to limit some MSP admin accounts ...