Patch My PC Feature and Application Request
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize request, please see:
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize request, please see:
Unity Agent provides critical call handling and queue visibility information to make Agents more responsive and informed about the calls they are taking.
The Personal Wallboard is unique in giving Agents real-time information on both the overall queue conditions and also their own performance for the call and contact centres they are assigned to.
With the ability to alert Supervisors and chat with colleagues, Unity Agent is an essential tool in improving call processing and maximizing customer service.
