Patch My PC Feature and Application Request
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize request, please see:
A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize request, please see:
I am writing to propose the development of an integration between Patch My PC Cloud and ServiceNow. The goal of this integration is to automate the creation and closure of change tickets for application updates, thereby streamlining our update management process.
Automated Change Ticket Creation:
Automatically generate change tickets in ServiceNow for every application update released or published through Patch My PC Cloud.
Include relevant details such as application name, version, update description, and scheduled deployment time.
Automated Ticket Closure:
Implement a mechanism to automatically close change tickets once the update deadline is reached or a new update is published and the update has been successfully deployed.
Ensure that closure notifications are sent to relevant stakeholders.
Enhanced Workflow Efficiency:
Reduce manual intervention and administrative overhead associated with managing change tickets.
Improve accuracy and timeliness of update deployments and record-keeping.
Increased Efficiency: Streamline the update management process, allowing our IT team to focus on more strategic tasks.
Improved Accuracy: Minimize the risk of human error in ticket creation and closure.
Enhanced Compliance: Ensure that all updates are properly documented and tracked in accordance with our change management policies.
Could you please provide information on the feasibility of this integration and any steps required to implement it? Additionally, if there are any prerequisites or specific configurations needed, your guidance would be greatly appreciated.
