Global Protect Updates

Hello GlobalProtect users. I have a question that has come up internally a few times.

GP sometimes releases "hotfix" releases which are notated with a "cxxx" in the installer. We have traditionally added these releases to our catalog, however a customer reached out to us and mentioned that we should not be adding these hotfix releases as not all customers get access to them.

There was just a new hotfix release for version 6.2.6 https://docs.paloaltonetworks.com/globalprotect/6-2/globalprotect-app-release-notes/globalprotect-addressed-issues

It seems to me that all GlobalProtect customers would have access to this hotfix.

Should Patch My PC be adding each hotfix release so long as they are listed on the release notes page (I am aware that sometimes GP does customer-specific hotfix releases as well, we will never add those)?

Hello ! Thanks to add Global Protect into PatchMyPC !! As we have a strong approval process for each GP version, do you think it could be possible to have the choice and put the version we want and not to be forces to add the latest ? Example : we heavily tested the 5.2.9 and the 5.2.10 has been released in the meantime but not tested... thanks in advance for your answer !!

Hello Leo,

Apparently right after we downloaded the last Global Protect agent, Palo Alto dropped another release that same day. Would you please download and attach that in a Zip file for us?

Brandon Adams
Supervisor, End User Services | IT

Brookfield Properties
Cleveland
127 Public Square, Cleveland, OH 44114
T 216.416.3686 | M 216.225.1621
brandon.adams@brookfieldpropertiesfc.com
http://www.brookfieldproperties.com

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I uploaded 5.2.10.

Of course as I'm building it they release 5.2.10 :|

Would someone be able to send me 5.2.10 as well please?

I have uploaded the latest Windows Version which is 5.2.9 along with the hash checks.

Going to work on this now, hopefully have it by next week. Looks like 5.2.9 is out for Windows and possibly 5.3? Can someone provide the latest installer and we will get this one added! https://patchmypc.com/how-to-share-large-files

Any update on getting this added?

I've uploaded files as requested.

Hi, that is good news. I have set this back to noted. If anyone would like to see this app added (it has a ton of votes), would you be able to send over the latest and n-1 versions to us using this link: https://patchmypc.com/how-to-share-large-files. With that, we can investigate support of this product.

Can this be looked at again please. The GlobalProtect app itself is downloaded from the Palo Alto support portal and not unique to that customer.

It is unfortunately behind a customer logon portal so would need to go into the local content repository folder.

The download itself is an MSI and can be ran like you would any other file.

If the installer is unique to each environment, the installer may have a different hash value per environment. If the file hash differs from what we have in the catalog, the update cannot be published. From our understanding, the installer will be different for each environment and will likely have a different file hash per environment.

Previous submission suggested this might not be doable due to each site generating it's own custom MSI/installer. Could this not be accommodated via the "ThirdPartyLicensedProductDownloads" folder/mechanism ?

Based on: if i recal correctly, this is generated at the Palo Alto ASA and is unique to each envirment.

Oracle Java JRE is also not public available, why can't we use this method so we need to put the installer in a specific folder as source for PMPC?

Based on this feedback, I'm going to mark incompatable.

i, dont think there is a public installer.

if i recal correctly, this is generated at the Palo Alto ASA and is unique to each envirment.

i would recomend asking your LanManager to enable auto update for the application.

Does anyone know if there's a public download link provided by the vendor?

This is going to be a tough one without access to a Palo Alto to grab updates from. Do you happen to know if they distribute the installers at some publicly accessible link?

Hi Justin. May I know if there's any updates on this request? Thank you