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15 VOTE
Status SHIPPED
Created by Guest
Created on Mar 5, 2026

Add Genesys Cloud 64 bit update option

Genesys Cloud just released a 64 bit desktop app version. Our org wants to utilize this version since a lot of our users have intermittent issues with the 32 bit version.

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  • Admin
    Jason Bergner
    May 29, 2026

    GenesysCloud 64-bit has been added to the catalog

  • John Doyle
    May 28, 2026

    Does the In-Development status include Genesys Cloud Background Assistant, also available in 64bit as of the latest version?


  • Joshua Riddle
    Mar 10, 2026

    We've also been informed by Genesys at my work that eventually only the 64 bit app will be available since there are known issues with the memory limitations of the 32 bit app.

  • +8