Patch My PC Ideas & Feedback

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Salesforce

    12 VOTE

    Support cases - Add description to email subject or create a portal

    When we open a support case from the web, we do not always remember what each one is for, if it has been open a while. The automated email only includes part of the description, and only in the initial response. This is more annoying when multiple...
    Casey Young about 1 year ago in Salesforce 1 SUBMITTED
    1 VOTE

    Include the customer message of the issue when cases are opened in the initial auto response

    This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...
    Guest over 1 year ago in Salesforce 0 SUBMITTED