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Third party software for recording meetings/phone-calls in Skype (for business as well) and Teams. Since Microsoft Teams doesn't support 1:1 phone recording at the moment this software is critical for us.
A very popular application that I often use when installing a program. https://www.daemon-tools.cc/products/dtLite The most personal application for disc imaging yet.
This is used for assisting users remotely by taking control of their screens and being able to enter admin credentials for install/troubleshooting applications.