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Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...
Remove Manual Download Email Alerts when a Product's Updates are Paused
When a product update must be manually downloaded (for example, Right Click Tools), it is included as part of the Publishing Service Report email as a warning so that an admin is notified and can take action. However, these warnings occur even whe...