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Audiate lets you record or import narration, quickly remove mistakes, and edit faster than ever before. It will allow us to create tidy training video snips.
Include the customer message of the issue when cases are opened in the initial auto response
This might seem trivial but I was documenting past cases for the handoff of services to a new vendor for our org and since there is no portal to lookup past cases I only had the email's to go from, unfortunately, the 1st email response after openi...
MSP Limited Admin Accounts (for Customer IT staff)
It would be great to provide MSP customers that have an internal IT team with limited admin accounts that allow them to see their apps and configs in Patch My PC Cloud. Also it would make sense to have the ability to limit some MSP admin accounts ...