Patch My PC Feature and Application Request

A community where customers and the community can provide feedback to make a better product for everyone! For more details on how we prioritize request, please see:

ConnectWise Control

publish updates for ConnectWise Control

  • Dennis Abbott
  • Sep 11 2020
  • NEED CLARIFICATION
  • Attach files
  • Chris commented
    11 Nov 05:43pm

    That is unfortunate but understandable from PatchMyPC's standpoint. Hopefully connectwise can make a universal installer available that you can just insert parameters via script so that we can use this solution to patch it. Thanks!

  • Admin
    Adam Cook commented
    11 Nov 04:11pm

    The largest issue with that is the MSI you download will be unique to your environment; the hash of the installer will be different for probably all our customers. In our catalogue, and as per this article, we require to record the hash of the installer - the Publisher validates the hash before publishing. This is true for local content repository apps, too.

  • Chris commented
    11 Nov 04:05pm

    The client is downloadable via logging into the web client of the server. I could provide a test client installer for you to play around with. I think you would have to end up going the way of the Teamviewer client where the updated file has to exist on the deployment server somewhere.

  • Admin
    Adam Cook commented
    11 Nov 03:59pm

    The client is seemingly not downloadable as a standalone binary. The link attached to this request is for the server-side application ConnectWise Control.

  • Chris commented
    4 Nov 01:15pm

    If this is in reference to deploying and updating the Connectwise Control ScreenConnectClient I absolutely upvote this. If this is talking about updating Connectwise Control itself I see where that could be tricky.

  • Chris Thomas commented
    27 Sep 02:53pm

    I had not thought that through when I voted on this request. I believe you are correct that it would be access agent installers rather than a generic installer. I rescind my vote as server-side is not what would benefit my organization and the process by which the agent access installers work doesn't appear to lend itself to pre-staging functionality for the org. Thank you for your time on it. -Chris

  • Admin
    Adam Cook commented
    27 Sep 02:41pm

    I just installed the MSI from the link you gave me and correct me if I'm wrong, but isn't this the server-side application and not the agent? After installing the MSI it launched a web browser on port 8040 for a setup wizard.

    I have very limited working knowledge of this product but I think you need to build agent installers within the ConnectWise Control admin portal: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Build_an_access_agent_installer

    I don't think we're against adding server-side software to our catalogue, I just wanted clarify in case the expectation this was client software and you intended to patch clients, not your (potentially one) server running the server-side piece.

    It's possible I've misunderstood the architecture of the product, so please correct me if I'm wrong. It is a straight forward product to add to our catalogue, though, after doing some initial testing.

  • Chris Thomas commented
    28 Jul 06:42pm

    added my votes as well ... we've worked to remove local admin rights from our users and administration has identified that it is a struggle for Help Desk to work with users when they cannot install the remote tool.

    Will package and patch manually for now, but PMP support for this tool would be ideal. Downloads can be found at: https://control.connectwise.com/download

    -Chris

  • Juan Loredo commented
    7 Oct, 2020 07:52pm

    Any updates on this?

  • +2