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Patch My PC Feature and Application Request

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13 VOTE
Status NO GO :(
Categories Application Request
Created by Dennis Abbott
Created on Sep 11, 2020

ConnectWise Control

publish updates for ConnectWise Control

  • Attach files
  • Admin
    Adam Cook
    Nov 9, 2022

    Absolutely, that feature would solve this problem. It's not currently on our roadmap but there is effort happening internally to make this possible: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-1303

  • Guest
    Nov 9, 2022

    Adam , this is a shame , is there no way in the future PMP can do a feature of custom msi upload ?

  • Admin
    Adam Cook
    Nov 9, 2022

    Dave, kindly see the previous comments. The MSI seems to be different for each environment as it embeds connection details for your instance/tenant. With that in mind, it's not going to be possible to support.

  • Guest
    Nov 9, 2022

    We would also love this application , even if there is a way for us to submit or upload the custom MSI to PMP for just install / validation only , as the app will self update from the ConnectWise Portal.

  • Admin
    Adam Cook
    May 12, 2022

    From an early comment in this request you can see that link was previously shared and discussed. In short: that is the MSI for the server-side software. Not the client-side agent (which I believe is the primary request here). I'll be surprised if you're deploying ConnectWise Control server to all of your endpoints.

  • Elman Rafailov
    May 11, 2022

    thanks for explaining Adam. Question - the installer I use is downloaded directly from their website. https://control.connectwise.com/download

    I then upload it to Intune and roll it out. How's the installer gathering info from my Connectwise control server? Forgive me if it's taking me time to understand this better.

  • Admin
    Adam Cook
    May 11, 2022

    @Elman, kindly read the comments in this request.

    In short: your installer gathered from your ConnectWise Control server will be unique to your instance of ConnectWise Control. Therefore how can we perform hash validation for the installer across all our customers? The hash will be different for every environment.

    For this reason, it's not possible at this time.

  • Elman Rafailov
    May 11, 2022

    Hi Adam - I currently roll out the Connectwise remote control client through an Intune portal for all my users. It works out of the box without setting any custom parameters. Can I connect you with Connectwise support team so we can get this squared away? May need your email address to add you to the support email chain.

  • Admin
    Adam Cook
    Apr 29, 2022

    @Pritpal, kindly read the comments in this request.

  • Pritpal Karir
    Apr 28, 2022

    any further luck with this app? I feel like we need this too.

  • Chris
    Nov 11, 2021

    That is unfortunate but understandable from PatchMyPC's standpoint. Hopefully connectwise can make a universal installer available that you can just insert parameters via script so that we can use this solution to patch it. Thanks!

  • Admin
    Adam Cook
    Nov 11, 2021

    The largest issue with that is the MSI you download will be unique to your environment; the hash of the installer will be different for probably all our customers. In our catalogue, and as per this article, we require to record the hash of the installer - the Publisher validates the hash before publishing. This is true for local content repository apps, too.

  • Chris
    Nov 11, 2021

    The client is downloadable via logging into the web client of the server. I could provide a test client installer for you to play around with. I think you would have to end up going the way of the Teamviewer client where the updated file has to exist on the deployment server somewhere.

  • Admin
    Adam Cook
    Nov 11, 2021

    The client is seemingly not downloadable as a standalone binary. The link attached to this request is for the server-side application ConnectWise Control.

  • Chris
    Nov 4, 2021

    If this is in reference to deploying and updating the Connectwise Control ScreenConnectClient I absolutely upvote this. If this is talking about updating Connectwise Control itself I see where that could be tricky.

  • Chris Thomas
    Sep 27, 2021

    I had not thought that through when I voted on this request. I believe you are correct that it would be access agent installers rather than a generic installer. I rescind my vote as server-side is not what would benefit my organization and the process by which the agent access installers work doesn't appear to lend itself to pre-staging functionality for the org. Thank you for your time on it. -Chris

  • Admin
    Adam Cook
    Sep 27, 2021

    I just installed the MSI from the link you gave me and correct me if I'm wrong, but isn't this the server-side application and not the agent? After installing the MSI it launched a web browser on port 8040 for a setup wizard.

    I have very limited working knowledge of this product but I think you need to build agent installers within the ConnectWise Control admin portal: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Host_page/Build_an_access_agent_installer

    I don't think we're against adding server-side software to our catalogue, I just wanted clarify in case the expectation this was client software and you intended to patch clients, not your (potentially one) server running the server-side piece.

    It's possible I've misunderstood the architecture of the product, so please correct me if I'm wrong. It is a straight forward product to add to our catalogue, though, after doing some initial testing.

  • Chris Thomas
    Jul 28, 2021

    added my votes as well ... we've worked to remove local admin rights from our users and administration has identified that it is a struggle for Help Desk to work with users when they cannot install the remote tool.

    Will package and patch manually for now, but PMP support for this tool would be ideal. Downloads can be found at: https://control.connectwise.com/download

    -Chris

  • Juan Loredo
    Oct 7, 2020

    Any updates on this?

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